nivaran.railnet.gov.in Lodge Grievance : Indian Railways
Organization : Ministry of Indian Railways, NIVARAN Portal
Facility : Lodge Grievance
Country : India
Website : http://nivaran.railnet.gov.in/nivaran/NivaranHomeIndex.seam
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Contents
How to Lodge Grievance at Nivaran Portal?
Nivaran Portal is the Platform for Resolution of Service Related Grievances of Serving & Former Railway Employees.
Related / Similar Service : pgportal.gov.in Grievances Registration & View Status
A person who wants to lodge a grievance shall have to register as a User and obtain Login/User ID and Password.
Existing registered users can sign in with user name, if not a registered user, then create Account by clicking ‘Create Account’ Link.
Fill all the required details to create an account
Step 1 : Select Employee Type
Step 2 : Enter User Name & check user name availability
Step 3 : Enter Password
Step 4 : Confirm Password
Step 5 : Select Security question
Step 6 : Enter Security answer
Step 7 : Select Organization Type
Step 8 : Select Directorate
Step 9 : Enter your First Name
Step 10 : Enter your Last Name
Step 11 : Select Gender
Step 12 : Enter your India Mobile Number
Step 13 : Enter your Address
Step 14 : Enter City
Step 15 : Select State
Step 16 : Select Country
Step 17 : Enter Pin Code
Step 18 : Enter Office Address
Step 19 : Enter City
Step 20 : Select State
Step 21 : Select Country
Step 22 : Enter Pin Code
Step 23 : Accept the Terms & Conditions and click submit button
Existing registered users can sign in with user name.
Step 1 : Enter User Name
Step 2 : Enter Password
Step 3 : Click Submit Button
Forgot Password :
Click Forgot Password link available in the login page
Step 1 : Enter your Username
Step 2 : Enter Security Question
Step 3 : Enter Security Answer
Step 4 : Enter New Password
Step 5 : Confirm New Password
Step 6 : Click submit Query Button
FAQs On Nivaran
Frequently Asked Question (FAQs) On Nivaran
What is NIVARAN?
1. It is an additional on line facility for registering grievances relating to service matters.
2. Its progress shall be monitored by highest authority right upto Railway Board and Hon’ble Minister for Railways.
How to Register grievance on the portal?
1. A person who wants to lodge a grievance shall have to register as a User and obtain Login/User ID and Password.
2. After obtaining the Log/User ID the person can register the grievance as per prescribed format.
3. On successful completion the system would generate a unique registration number. The unique registration number should be retained for accessing the system in future
Can I lodge a grievance without possessing a mobile phone and email account?
1. While it is desirable that the person lodging a grievance possesses a mobile phone and email account for faster and more reliable communication, you can lodge your grievance even without them
Can I know the status of my grievance?
1. The person can track the status of grievance by using the Unique Registration number.
2. The person can intervene to make observation/reminder besides seeing the action taken on the grievance by different authorities.
What is the nature of grievance which can be lodged?
1. Nivaran provides for lodging complaints arising out of service related issues which have been broadly classified under 6 categories. Under one of these categories further subcategories of grievance can be selected for quick transmission to the concerned authority.
2. If none of the categories appears to be suitable, the person can select ‘other’ category and lodge the complaint.
What is the timeline for disposal?
1. The management has laid down a time limit of 60 days from day of registration for disposal of grievances unless on account of exceptional reasons.
How will I know the disposal of my case?
1. When the case is disposed off, a message would be sent on the registered email id and/or registered mobile number. The complainant can see the status by logging in the system.
Who will examine my grievance?
1. The grievance would be forwarded to the authority concerned with the subject matter as described in the complaint.
Can I appeal against the disposal?
1. If a grievant is not satisfied with the disposal, he/she can lodge an appeal with the help of original Registration number.
2. The grievance can be entered by clicking on ‘Appeal’ button which would be examined by a higher authority.
3. Time limit for disposal of appeal is 45 days.
How To Do Passenger Current Status Enquiry?
Go to the website of National Train Enquiry System. Click PNR Enquiry available in the left side of home page to get Passenger Current Status Enquiry.
Website : enquiry [dot] indianrail [dot] gov [dot] in
Enter the PNR for your booking to get the current status. You will find it on the top left corner of the ticket.
How To Get Railway Information on SMS?
IRCTC is proud to announce the launch of their latest initiative in customer satisfaction
“RAILWAYS ON SMS”
Mow you have the power of RAIL ENQUIRY on SMS 139.
You can avail the following services
1. PNR Enquiry
2. Fare Enquiry
3. Train Arrival/ Departure Enquiry
4. Train Time Table Enquiry
5. Accommodation Availability
6. Train Name/ Number
This service is currently available on Aircel, Airtel, BSNL, Idea, LOOP, MTNL, MTS, Reliance, Tata, Uninor, Vodafore Operators.
Now 139 service is also available at USSD for Reliance and Uninor users. Just dial *139#.
Launching soon on other operators also.
The details of service available are listed below.
For PNR Enquiry : SMS “PNR <10 digit PNR number>” to 139
For Example PNR 1234567890
For Train Arrival/ Departure Enquiry : SMS “AD <Train Number> <Station STD Code>”
For Example AD 12859 022
For Accommodation Availability : SMS “SEAT <Train Number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***” to 139
For Example: SEAT 12561 020611 0542 0571 SL G
For Fare Enquiry: SMS “FARE <TRain Number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***” to 139
For Example: FARE 12561 020611 0542 0571 SL G
For Train Time Table : SMS “TIME <Train Number>” to 139
For Example : TIME 14043
For Train Name/ Number: SMS “TN <Train Name> or TN <Train Number>” to 139
For Example : TN Kalka Shatabdi or TN 14034
* Premium charges of Rs.3 per SMS are applicable
** DOJ is Date of Journey
*** Quota is an optional field. For example, please enter G for General, CK for Tatkal
For class field please enter 1A for first class AC, 2A for Second class AC, 3A for Third class AC, SL for Sleeper, CC for AC chair car, 2S for Second Sitting.
Answered Questions
My Pf number is IF 130290. My mutual transfer letter comes before 5 months but not received to me by SSE PW UMRI divi HYB.
When the case is disposed off, a message would be sent on the registered email id and/or registered mobile number. The complainant can see the status by logging in the system.
How can railway authority post the reply for a grievances online in nivaran?
The grievance would be forwarded to the authority concerned with the subject matter as described in the complaint.
Please tell me status of NIV/2017/005310.
Login with user name and password to check the status.
How can I lodge my complaint in Nivaran portal? What is the procedure? Please explain.
You can visit nivaran.railnet.gov.in/nivaranonline/login.seam to register grievance online
1. A person who wants to lodge a grievance shall have to register as a User and obtain Login/User ID and Password.
2. After obtaining the Log/User ID the person can register the grievance as per prescribed format.
3. On successful completion the system would generate a unique registration number. The unique registration number should be retained for accessing the system in future.
How can I check the status of my grievance?
The person can track the status of grievance by using the Unique Registration number. The person can intervene to make observation/reminder besides seeing the action taken on the grievance by different authorities.
I have lodged a complaint regarding service matter. When will my case be completed?
The management has laid down a time limit of 60 days from day of registration for disposal of grievances unless on account of exceptional reasons.
How can I login to NIVARAN Portal?
** You can visit the official website nivaran.railnet.gov.in/nivaranonline/NivaranHome.seam
** After visiting this website you can see an option called “Please Lodge Your Grievance Here”.
** Select this option, a new page will open.
** In the new page select the option called “Create Account”.
** Online employee registration form will open you can fill that form.
** After filling the form select “Confirm”, to confirm your user registration.
** Now you can lodge your complaint.
I want to apply for inter zone mutual transfer. What is the procedure for same?
I was promoted on October 07th. My promotional increment was not paid due to merger of grade, vide railway board dated April 2016. The promotional increment to be paid, the grievance was represented several time to DyCPO/CN/MS and PCPO/MAS till date the pay has not been fixed, I am drawing Rs. 74,300 instead of Rs. 78800. I have also represented to NIVARAN, the pay fixation by DyCPO/CN/MS not done till date.
I HAVE NOT GET ANY UNIQUE ID, WHAT SHALL I DO?
I like to suggest that all zones under the control of Indian Railways should introduce & change in the present validity tenure of “CTO” = Concessional Ticket Order now avail by huge number of RAILWAY employees to perform their daily office journey. NOW THIS SO CALLED CTO IS HAVING ONLY ONE MONTH VALIDITY. HENCE, My proposal to increase its validity by three or six months so that Printing expenditure will be reduce, simultaneously wastage of time to encash the same in every month and also it will be served as “ECO-FRIENDLY” & “ENVIRONMENT FRIENDLY” & beneficial to Swatch-Bharat-Program.
I HAVE REGISTERED MY GRIEVANCE IN LAST MONTH MAY, 2018 BUT REGISTRATION NUMBER IS NOT GENERATED YET. HOW CAN I GET NOW THE STATUS OF MY GRIEVANCE AND HOW TO KNOW THE REPLY IF ANY. PLEASE LET ME KNOW.
NIVARAN web site is not opening. It may be opened only in specific time means what about our grievances. It is closed mean there is no solution for that problem. Please give solutions.
I am not able to login to the Nivaran website. I am getting server error. Has it got changed?
I have 6 years old mutual transfer so, I need a transfer from Agra NCR division to Sealdah ER division, please help me.
I have forgotten password and security question. How to reset password? I want to check my complaint status and to lodge new complaint.
I added myself and got a user ID and password but I could not log in to add my grievances. The web site never open/work. How I could lodge my grievances unless I log in? Please help.
I have lost my Password. How can I get it?
i lodged a complaint on 19.11.2019 ,so far no replay under pending, if i tried to appeal next level but showing today also (05/02/20201 after one year )your grievance is under process ,please try to give appeal chance to further time stipulated time frame
Rajendra prasad paturi
NIVARAN SIT IS NOT OPENED ,PLEASE SEND PROPER SITE AND INFORMATION REGARDING THIS SITE
NIVARAN SIT IS NOT OPENED ,PLEASE SEND PROPER SITE AND INFORMATION REGARDING THIS SITE
VERY POOR SERVICE NOT OPEN THIS SITE
Nivaran site is not opening
छठे वेतन आयोग में, वेतन के पुन: निर्धारण में विसंगति ।
—————– ————————————— ————–
(1) पांचवें वेतन आयोग के आलोक में वेतनमान 7450 225 XXXXX के अंतर्गत दिसंबर 2005 से मेरा मूल वेतन 8350 रुपये निर्धारित किया गया था तथा मेरे अगली वार्षिक वेतन वृद्धि की तारीख पूर्ववत यानी फरवरी 2006 ही मान्य रखी गई थी ।
(2) 01 जनवरी 2006 को पांचवें वेतन आयोग के आलोक में वेतनमान 7450 225 XXXXX के अंतर्गत मेरा मूल वेतन 8350 रुपये था, मेरे अगली वार्षिक वेतन वृद्धि की तारीख पूर्ववत यानी फरवरी 2006 ही मान्य रखी गई थी ।
(3) छठा वेतन आयोग 01 01 2006 से लागू की गई थी तथा RBE No 40/2012. New Delhi . Dated 23/ 03/2012 के अनुसार :–
Those Railway employee who were due to get their annual increment between February to June during 2006 may be granted one increment on 01 01 2006 in pre revised pay scale as a one time measure and their after will get the next increment in the revised pay structure on 01 07 2006.
(4) जनवरी 2006 में RBE 40/2012 के आलोक में मुझे एक इंक्रीमेंट Pre revised स्केल पर मिला ।
8350 + 225 = 8575
(5) पांचवें वेतन आयोग के मूल वेतन 8575 रुपए को छठे वेतन आयोग में पुनः निर्धारित करने के लिए :–
8575 × 1.86 = 15949.5 or 15950 रूपये ।
अर्थात छठे वेतन आयोग में 01 01 2006 मेरा मूल वेतन वेतनमान (9300 — 34800) + 4600 के अंतर्गत 15950 रुपए होगा ।
(6) लेकिन पांचवें वेतन आयोग के मूल वेतन 8575 रुपए को छठे वेतन आयोग में पुनः निर्धारित करते समय प्रशासन ने किस आधार पर दिनांक 01 01 2006 से वेतनमान 9300 —- 34800 + 4600 के अंतर्गत मेरा मूल वेतन 15540 रुपए दिखाया है ?
यह गलत है । यह गलत है । यह गलत है ।
(7) छठे वेतन आयोग में दिनांक 01 01 2006 से वेतनमान 9300 — 34800 + 4600 के अंतर्गत मेरा मूल वेतन 15950 होना चाहिए । 8575 × 1.86 = 15949.5 or 15950 रूपये ।
तब क्यूँ और किस आधार पर मेरा मूल वेतन 15540 किया गया है ??
अजय कुमार सिन्हा
VR / SSE/TELE
Date of VR 31 July 2007
Date of joining 12 02 1974
Date of birth 16 06 1949
PPO (New) 200773005XXXXX
PPO (Old) 0204159XXXX
I am user of Railway NIVARAN Portal but since 15/11/2022 the said portal is not opening. Please help with right information.
I am serving employees I want sand my transfer related girvences thru nivaran web portal but [nivaran.railnet.gov.in] said not open who can I open this said and login my complete.
I want my transfer related girvences thru nivaran wep portal but this said not open please help me to open this web portel
सेवा में
मंडल रेल प्रबंधक
पूर्व मध्य रेलवे, दानापुर, पटना बिहार ।
विषय:– छठे वेतन आयोग में वेतन पुनः: निर्धारण में विसंगति पर न्यायोचित समाधान हेतु ।
संदर्भ :– स्था/एस एण्ड टी/विविध/अ कु सि/ दिनांक 07/12/2022 Against CPGRAM Ref No PMOPG/E/2022/0318972 dated 01 12 2022. Appeal No :– MORLY/A/22/0005911 PMOPG/E/2022/0318972 dated 08 12 2022, and 12 12 2022.
मामला रेल मंत्रालय के आदेश सं:– RBE/40/2012 से संदर्भित है और स्पष्ट रूप से वरीय मंडल कार्मिक अधिकारी से सम्बन्धित है । विगत 14 वर्षों के लगातार संघर्ष के बाद आपके माध्यम से दिनांक 12/12/2022 को विवेचना अधिकारी का बयान आया, इनके अनुसार पांचवें वेतन आयोग में मेरे वार्षिक वेतन वृद्धि की अगली तारीख 23 12 2006 है, अत: मैं RBE/40/2012 का लाभार्थी नहीं हो सकता हूँ ।
अधिकारी के इस आधार हीन, गलत, झूठे अनर्गल बयान के खिलाफ मैने ऐसे बहुत सारे सबूतों, अभिलेखों को प्रस्तुत किया जो चीख चीख कर कह रहे हैं कि पांचवें वेतन आयोग में मेरे वार्षिक वेतन वृद्धि की अगली तारीख 01 02 2006 है ।
अत: मैं RBE/40/2012 का लाभार्थी क्यों नहीं हो सकता ।
मेरे इस बयान के बाद यह अधिकारी अपने झूठ को छुपाने के लिए एक और बहाना बनाता है ।
अब कहा जा रहा है कि यह मामला CAT Patna Bihar में लंबित है, इस कारण जवाब नहीं दिया जा सकता है । PMOPG/E/2022/0318972 dated 08 12 2022, and 12 12 2022.के माध्यम से जब जवाब दिया जाता है
“अजय कुमार सिन्हा के वार्षिक वेतन वृद्धि की अगली तारीख 23 12 2006 होने के कारण, अजय कुमार सिन्हा RBE/40/2012 का लाभार्थी नहीं हो सकता है ” तब क्या यह मामला CAT Patna Bihar में लंबित नहीं था ?
और जब मैने इस अधिकारी के आधार हीन, झूठे बयान के खिलाफ सारे सबूतों अभिलेखों को प्रस्तुत किया तब इस अधिकारी को CATPatna Bihar याद आ जाता है ।
मै बार बार कह रहा हूँ, अगर मेरा जवाब गलत, आधारहीन, झूठा है तो मुझे सजा मंजूर है ।
अगर संदर्भित अधिकारी का जवाब गलत, आधारहीन, झूठा है तो मुझे न्याय दो ।
अजय कुमार सिन्हा
VR / Senior Section Engineer /Telecommunication / East Central Railway / Danapur. Patna. Bihar.
Retired from :– DRM office/ East Central/Railway/ Danapur.
Controlling officers :—
Sr DSTE /ECR/DNR and Sr/DPO/ECR/DNR
DRM Office. Danapur. Patna. Bihar. 801105
Date of VR 31 July 2007
no option create account
My father Babubhai c Patel from valsad sub division His designation was CTNC control office valsad.Now he is not alive .i am his son Shailesh Patel. trying to appile rest of some amount (community welfare) is pending so plz check my father account and give feedback.
Nivaran site is not opening. How should i lodge a complain ???
sir mere papa khanna ludhiana, punjab me duty krte h . mere papa ke P.W.I. sir unhe presan kr rhe h . mere papa ko heart ki problem h . mere papa ka 3 mhine se ilaj chal rha h . papa ne 7 din ki leave li. P.W.I. sir ne use accept nhi kiya or apsent lga rhe h. wo apni manmarji kr rhe h. ham 5 sisters h . hmare mummy or bhai bhi nhi h. or PWI sir mere papa ko mansik rup se presan kr rhe h . bar bar apsent lgane ki dhamki dete h.
please help.
Grant of Honorarium a aum of Rs.6,000/- sanctioned by PCPO, PCEE / Southern Railway for having delivered Lecture the Pre-Promotional Training for the selection of the post of APO, ADEE at MDDTI/PGT. But the Chief Office Superintendent and Office Supdt. refused to claim the amount. Kindly take needful action to claim the Honorarium.
I want request transfer from SATARA to pune on Handicaped basis by latest guidelines issued by railway and SPO office CSTM
Nivaran site is not opening. How should i lodge a complain ??? Please help..
Same problem I am also facing. The site is not opening. I am Rahul Roy working as SSE/PWay/Vkb in Secunderabad division of SCR. I have applied for Inter Railway Transfer on spouse ground to seladah division of Eastern Railway as my wife is working in sales tax department of West Bengal Govt. But my transfer letters getting hold by authorities for more than 7 months till now. It has not even sent to Sealdah division till date.
My HRMS ID: DOXPCI
PF NUMBER:243298XXXXX
Applied of transfer on 23/06/2023
Nivaran site is not opening. How should i lodge a complain ??? please help !!!!!
Mera disability cartificat 17/07/2023 ko Lucknow CMO dwara bana Diya gaya tha maine 18/07/2023 ko sambandhit lipic ko received Kara Diya hai lekin aaj 04/09/2023 tak mere service record me samil nahi Kiya gaya hai 2nd reminder bhi de Chuka hu lekin mujhe abhi tak koi jawab nahi Mila hai krapya sahyog kare.