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Organization : Department of Administrative Reforms & Public Grievances
Facility : Public Grievances Registration & View Status
Country : India
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How To Register Grievances At PG Portal?

The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant.

Related / Similar Service : Lodge Grievance

Click the Registration link available in the left panel of Pgportal home page.

You are required to fill out the registration form to submit the grievance.
Fields marked with * are mandatory

Step 1 : Enter Name
Step 2 : Select Gender
Step 3 : Select Country
Step 4 : Select State
Step 5 : Select District
Step 6 : Enter Pincode
Step 7 : Enter Address

Step 8 : Enter Mobile number
Step 9 : Enter E-mail address
Step 10 : Select your login Id
Step 11 : Enter Password
Step 12 : Confirm password
Step 13 : Enter Security Code
Step 14 : Click Submit Button

You will receive a confirmation message on screen as below

Login with your user name & password available in left panel of home scree.

Verify your mobile number.
Enter OTP received on your mobile number

An email with verification link is already send to given email address. Click on link in sent email to verify your email address. If email is not received, click on resend email button.

After your verified email login with your user name & password to register grievance. You will receive the following screen.

Lodge Public Grievance

Click Lodge Public Grievance available in your home page.

List of subjects/topics which can not be treated as grievance :
** RTI Matters
** Court related / Subjudice matters
** Religious matters
** Grievance against foreign Government
** Only grievance may be registered and not suggestions
** Grievances of Government employees concerning their service matters including disciplinary proceedings etc. unless the aggrieved employee has already exhausted the prescribed channels keeping in view the DoPT OM No. 11013/08/2013-Estt.(A-III) dated 31.08.2015

Accept the terms & conditions

Grievance registration form will be opened.
Personal and Communication Details will be filled automatically by fetching the details from your registration.

Grievance Details :
Step 1 : Select Concerned authority of grievance
Step 2 : Select Ministry/Department
Step 3 : Enter Grievance Description

Attach File if any & Click Submit Button
Only pdf file upto 4MB is allowed

View Status :
Click on View Status button available in the home page of pgportal.

(For grievance lodged in earlier version only)
Step 1 : Enter Registration Number
Step 2 : Enter Password (if any)
Step 3 : Please type the characters appearing in the image
Step 4 : Click Submit Button

Recommended Browsers :
1. Microsoft Internet Explorer 7.0 or higher for Windows (get latest Internet Explorer browser)
2. Mozilla Firefox 3.0 or higher for Mac, Windows, and Linux (get latest Firefox browser)

Lodge Pension Grievance

Click Lodge Pension Grievance link available in your login page. Then click on lodge your Grievance available in the left pane.

* Mandatory Fields
#Important Fields, Atleast One Among Them Is Required

Step 1 : Select Ministry/Department from which Retired
Step 2 : Enter Office/Organisation from which retired/retiring
Step 3 : Enter Name of Complainant
Step 4 : Enter Address
Step 5 : Enter PIN Code

Step 6 : Enter PPO Number
Step 7 : Select Type of Retirement/Nature of pension
Step 8 : Have You approached your Ministry/Deptt. with this grievance

Step 9 : Enter Grievance Description
Please enter Grievance Description upto 3958 more characters (Permissible Characters are A-Z a-z 0-9 /,.-)
Step 10 : Please type the characters appearing in the image

Step 11 : Click Submit Button

How To View Your PG Grievance Status?

Click on the link View Your Grievance Status available in the top pane of pg pension portal
Step 1: Enter Registration Number
Step 2 : Please type the characters appearing in the image
Step 3 : Click Submit Button

Forgot Password :
Click on Forgot Password link available in the home page.

Step 1 : Enter Login Id
Step 2 : Enter Registered Email Address
Step 3 : Enter Registered Mobile Number
Step 4 : Enter Security Code
Step 5 : Click Generate OTP button

Step 6 : Enter New Password
Step 7 : Confirm New Password
Step 8 : Enter OTP received on email/ mobile
Step 9 : Enter Security Code
Step 10 : Click Submit Button

You will be receiving the following confirmation message

Forgot Username :
Click on Forgot Username link available in the home page.

Step 1 : Enter Registered Email Address
Step 2 : Enter Registered Mobile Number
Step 3 : Enter Security Code
Step 4 : Click Submit Button

You will be receiving the following confirmation message

FAQs On PG Pension Portal

Frequently Asked Question (FAQs) On PG Pension Portal

How do I lodge the grievance?
The grievances can be lodged online on . In cases where internet facility is not available or even otherwise, the citizen is free to send her/his grievance by Post. There is no prescribed format.

The grievance may be written on any plain sheet of paper or on a Postcard / Inland letter and addressed to the Department.

What happens when I lodge the grievance?
The grievance is acknowledged online or by post. A unique registration number is given to each grievance.

What happens to the grievances? How are the grievances dealt with in Central Ministries/Departments?
Every Central Ministry / Department has designated a Joint Secretary or a Director / Deputy Secretary, as its ‘Director of Grievances’. He / She is the nodal officer for redress of grievances on work areas allocated to that particular Ministry / Department.

After redress, can the grievance be re-opened for further correspondence about it having been closed without details etc.?
No. In such situations, the citizen will have to lodge a fresh grievance drawing reference to the closed grievance, and call for details.

What is the system of granting personal hearing on grievances?
Every Wednesday of the week has been earmarked for receiving and hearing of grievances by the Director of Public Grievances in person.

What are the types of grievances which are not taken up for redress by the Department?
** Subjudice cases or any matter concerning judgment given by any court.
** Personal and family disputes
** RTI matters
** Anything that impacts upon territorial integrity of the country or friendly relations with other countries

What is the time limit for redress of grievance?
Sixty (60) days. In case of delay an interim reply with reasons for delay is required to be given.

What action can be taken by me in case of non-redress of my grievance within the prescribed time?
You may take up the matter with the Director of Public Grievances of the Ministry/Department concerned whose details are available on the pgportal.

Redress Process Flow :

Your valuable feedback on quality of grievance disposal will help us to improve the service

Any Grievance sent by email will not be attended to / entertained.Please lodge your grievance at the website.

Request : All grievances relating to State Governments / Union Territory Administrations and Government of NCT Region of Delhi, are to be redressed by the State/ UT/ NCT Government concerned. Citizens are advised to take up matter regarding pendency of their grievance directly with the State Government concerned.

Help Desk : cpgrams-darpg[at]nic[dot]in

Answered Questions

My Registration Number is PMOPG/E/2015/0095901. Let me know the status.
Date of Receipt : Sep 2015
Received by : Prime Ministers Office
Forwarded to : ASC RECORDS SOUTH
Your grievance description is in Hindi. Enter your registration number and email id in the above link to know the status.

I need to know details about grievance- MOIAB/E/2014/02107
Registration Number : MOIAB/E/2014/02107
Date of Receipt : 16 Dec 2014
Received by : Ministry of Information and Broadcasting
Forwarded to : Directorate General All India Radio
Grievance Description : I am a Central Government employee working in Prasar Bharati, All India Radio and Doordarhan on deemed deputation,requests you to Resolve the following Core issues Supported by various Court Judgment including the Hon’ble Supreme Court. Three of these issues, ACP as per CAT Verdict Patna upheld by the Hon’ble Supreme Court, One Cadre One Pay and Tech Pay Parity with Lighting Assistants are Approved by the DG (AIR) i.e. Cadre Control Authority and Prasar Bharati Board. Our Members and Association have been demanding to settle these issues since decades, and when these issues are settled by favorable verdicts, the implementation is delayed. A self explanatory note is attached.
Current Status : CASE CLOSED
Date of Action : 20 Feb 2016
Details : Replied vide letter no 512/05/2016-BAE dated 15.02.2016.

What Is the Present Status of PMOPG/D/2015/0233249 PMO Regristration NO.
Registration Number : PMOPG/D/2015/0233249
Name Of Complainant : Shri TARUN BANARJEE
Date of Receipt : 29 Sep 2015
Received by : Prime Ministers Office
Forwarded to : Department of Agriculture Research and Education
Grievance Description : PG/
Current Status : CASE CLOSED

What is the status of pmopg/d/2015/0279401 and pmopg/d/2015/0184957? I need full specification for this id no.
Registration Number : PMOPG/D/2015/0279401
Name Of Complainant : Shri TARUN BANNERJEE
Date of Receipt : 23 Nov 2015
Received by : Prime Ministers Office
Forwarded to : Department of Agriculture, Cooperation and Farmers Welfare
Officer name : Shri Rajesh Kumar Singh
Officer Designation : Joint Secretary Admn.
Grievance Description : PG/SAT

Add a Comment
  1. I have deposited Rs. 2045 in my PLI policy number OR-102746-CC on 26-2-2018 and Rs. 935 in the Policy Number OR-112931-CC on 5-3-2018. But, I have not received the amount yet. Please reply.

  2. Honorable PM, I think that our country must sorry, not only our country but the whole world must unite together for the welfare of the humanity and solve all the global crisis instead of fighting (or) quarreling among ourselves and fight against terrorism and poverty, because the money we all are spending on weapons of mass destruction but a little of it is needed to solve the food problem of all the world and for the sake of humanity, sir please try to unite all nations as you have been in every nation for friendly relationship and I fore see that you seek welfare of all the earth, hope to see you elected as the PM once more and I have many more ideas of improving the present and the future OK and thank you for reading this till end.

  3. How to make complain against health department employee bihar for service book

  4. Dear sir

    Thank you very much for solving my problem with reference to my registration No.0715565 and 0782055.

    I am very thankful to PMO office to clear my problems immediately after posting.

  5. विषय :– छठे वेतन आयोग में, वेतन पुनः निर्धारण में विसंगति ।
    मैं अजय कुमार सिन्हा, सेवानिवृत्त रेलवे कर्मचारी अपनी ब्यथा आपके अवलोकनार्थ प्रस्तुत करने की धृष्टता कर रहा हूं, क्षमा चाहता हूँ ।

    सेवा में सविनय निवेदन है कि :–
    31 जुलाई 2007 को मै सेवानिवृत्त हुआ ।
    छठे वेतन आयोग की घोषणा वर्ष 2008 में हुई और लागू किया गया दिनांक 01 01 2006 से ।
    तदनुसार सभी कर्मचारियों का वेतन, छठे वेतन आयोग के नये वेतनमान में पुन: निर्धारित किया गया ।
    इस संदर्भ में RBE / New Delhi के द्वारा एक अधिसूचना दिनांक 23/03/2012 को, RBE No 40/2012 जारी की गयी ।
    तदनुसार मेरा भी वेतन, छठे वेतन आयोग में पुन निर्धारण किया गया, लेकिन गलत किया गया ।
    उपरोक्त संदर्भ में जो विसंगति हुई है, इसकी विस्तृत जानकारी निम्नांकित 8 पैराग्राफों में आपके विचाराधीन प्रस्तुत करने के लिए क्षमा चाहता हूँ ।

    पांचवें वेतन आयोग के आलोक में वेतनमान 7450 225 11500 के अंतर्गत दिसंबर 2005 में मेरा मूल वेतन 8350 रुपये था, तथा मेरे अगली वार्षिक वेतन वृद्धि की तारीख पूर्ववत यानी फरवरी 2006 ही मान्य रखी गई थी ।
    जनवरी 2006 में पांचवें वेतन आयोग के 7450 — 225 — XXXXX के वेतनमान में मूल वेतन 8350 रुपये था, और अगली वार्षिक वेतन वृद्धि कि तारीख फरवरी 2006 थी । यह वार्षिक वेतन वृद्धि कि तारीख ( फरवरी ), जब से मै नौकरी में आया ( वर्ष 1974 ) तभी से लगातार फरवरी ही थी ।
    फरवरी 2007 में पांचवें वेतन आयोग में, वार्षिक वेतन वृद्धि मिलने के बाद मेरा मूल वेतन 7450 — 225 — 11500 के वेतनमान में 8800 रुपए था ।
    छठे वेतन आयोग की घोषणा का वर्ष 2008, और लागू किया गया 01 01 2006 से ।

    RBE No 40/2012. New Delhi . Dated 23/ 03/2012 के अनुसार :–
    Those Railway employee who were due to get their annual increment between February to June during 2006 may be granted one increment on 01 01 2006 in pre revised pay scale as a one time measure and their after will get the next increment in the revised pay structure on 01 07 2006.
    Consequently the increment will be drawn in the pre revised scale and pay fixed in accordance with the tables after including this increment. The next increment in the revised pay structure in such cases will be drawn on 1st July 2006.
    जनवरी 2006 में RBE 40/2012 के आलोक में मुझे एक इंक्रीमेंट Pre revised स्केल पर मिला ।
    8350 + 225 = 8575
    01 जनवरी 2006 से, पांचवें वेतन आयोग के आलोक में, मेरा मूल वेतन, वेतन मान 11500 — 225 — 7400 के अन्तर्गत 8575 रुपए हुआ ।
    पांचवें वेतन आयोग के मूल वेतन 8575 रुपए को छठे वेतन आयोग में पुनः निर्धारित करने के लिए :–
    8575 × 1.86 = 15949.5 or 15950 रुपये ।
    अर्थात छठे वेतन आयोग में 01 01 2006 मेरा मूल वेतन वेतनमान (9300 — 34800) + 4600 के अंतर्गत 15950 रुपए होगा ।
    लेकिन पांचवें वेतन आयोग के मूल वेतन 8575 रुपए को छठे वेतन आयोग में पुनः निर्धारित करते समय प्रशासन ने किस आधार पर दिनांक 01 01 2006 से वेतनमान 9300 —- 34800 + 4600 के अंतर्गत मेरा मूल वेतन 15540 रुपए दिखाया है ?
    यह गलत है । यह गलत है । यह गलत है ।
    छठे वेतन आयोग में दिनांक 01 01 2006 से वेतनमान 9300 — 34800 + 4600 के अंतर्गत मेरा मूल वेतन 15950 होना चाहिए । 8575 × 1.86 = 15949.5 or 15950 रुपये ।
    तब क्यों और किस आधार पर मेरा मूल वेतन 15540 किया गया है ?
    अजय कुमार सिन्हा
    VR / SSE/TELE / East Central Railway / Danapur. Patna. Bihar.
    Date of VR 31 July 2007
    Date of joining 12 02 1974
    Date of birth 16 06 1949
    PPO (New) 200773005XXXXX
    PPO (Old) 0204159XXXX

    श्रीमान जी
    मेरी उम्र लगभग 75 वर्ष होने जा रही है । अपने सामर्थ्य के अनुरूप, वर्ष 2008 से ही लगातार लगभग सभी संदर्भित अधिकारियों से, क्षमा याचना सहित इस विसंगति को सही करने हेतु मै सविनय निवेदन करता आ रहा हूँ । लेकिन नतीजा कुछ भी नहीं निकला । अनंत: आपकी शरण में आया हूँ ।
    क्या अपने जीवन काल में अपना सही पेंशन देखने का अधिकारी हो सकूँगा ??
    विगत कई वर्षों से बहुत लम्बे समय से जद्दोजहद करता आ रहा हूँ ।
    न्याय कब मिलेगा । एक सेवानिवृत्त कर्मचारी न्याय की उम्मीद लगाए हुए कब तक बैठा रहेगा । उम्र के इस पड़ाव पर पहुंचने के बाद हताश हो रहा हूँ ।
    ध्यान दें श्रीमान ।
    दया करें श्रीमान ।

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